During the use of the BKMS® System, a text file (called a “session cookie”) is saved on your computer containing only the number of your session. This is necessary for technical reasons in order to establish the connection to a security-certified server. The “session cookie” does no damage to your computer, it does not access your data and has no relation to the contents of your report. If you close all browser windows after submitting your report, the “session cookie” will expire and be automatically deleted.
Becoming the trusted industry leader – this is the ambition of dormakaba, which guides us in everything we do.
Helping us to achieve this goal are our corporate values Customer First, Curiosity, Performance, Courage and Trust – the latter also being our overlying brand promise. These values aligned to and underpinned by a consistently legal and ethical approach in all matters, are of essential importance for our sustainable corporate success, and that is why we are asked to adhere to them regardless of where we do business in the world.
Both our Code of Conduct as well as our Supplier Code of Conduct give guidance and manifest the rules by which we do business. In order to preserve the integrity of dormakaba and to avert possible damages, it is important that potential compliance violations are made known. Since we attach great importance to an open corporate culture, every employee and external third parties, such as business partners or suppliers, are encouraged to speak up, if they are aware of compliance risks.
Despite this open culture and the possibility to contact Group Compliance, dormakaba also offers its employees, but also its customers, suppliers and other business partners, a secure whistleblowing portal to point out possible serious compliance violations. In this way, appropriate notifications can be made worldwide and around the clock – securely and anonymously. A submitted note is forwarded to dormakaba Group Compliance, which is responsible for further confidential processing.
As a company, dormakaba can boast more than 150 years of business success – based first and foremost on the trust our partners, employees, and customers set in us. Please help us to hold up these high standards of professionalism by adhering to a spirit of openness and transparency, also when it comes to potential violations of the law or dormakaba’s rules and regulations. We have implemented this tool to make it even easier to do this, and I encourage you to use it.
Thank you for your support, and your trust,
Riet Cadonau CEO and Chairman of the Board dormakaba Group
The submission of reports through this external system is one way of drawing dormakaba’s attention to potential compliance violations. This includes violations of the law as well as internal Rules & Regulations.
Perhaps you are aware of harmful behavior or risks which endanger dormakaba. Your report will help identify threats to the company before they materialize, and you will ensure the sustainable success and high reputation of dormakaba.
To submit a report with your name or to submit an anonymous report, click on the "Submit report" button located at the top of this page. The reporting process consists of four steps:
First, you will be asked to read information about the protection of your anonymity and answer a security query.
On the following page, you will be asked about the category of your report.
On the reporting page, you can phrase your report in your own words and answer questions concerning your report in a simple, multiple-choice selection. You can enter up to 5,000 characters into the free text field, which corresponds to a full page. You may also submit a file of up to 10 MB to support your report. Please bear in mind that documents may contain information about you, the author. After you have submitted your report, you will receive a reference number as proof that you successfully submitted this report.
In the next step, you can set up your own secured postbox. This allows you to hear back from your contact at dormakaba, answer questions and keep being updated about the progress of your report if you wish so.
As long as you do not enter any data that could reveal your identity, this external system protects your anonymity at a technical level.
Your report will be forwarded to Group Compliance and will be accessible by a very limited number of initial examiners within Group Compliance only. Depending on the category of your report, Group Compliance may involve additional individuals or departments in the fact finding process. Your report will always be treated strictly confidential in order to investigate the situation discreetly and protect you, the whistleblower.
In your report, you can also specify individuals and departments who you believe ought not to be involved in the fact-finding process (e.g. because they are involved in an incident themselves).
To contact Group Compliance directly, please use the following e-mail address: firstname.lastname@example.org. Please note that your anonymity is not protected technically when you send us an e-mail. If you wish to remain anonymous, please use this electronic system.
How do I receive feedback and remain anonymous at the same time? Why should I set up a postbox?
Protecting whistleblowers is extremely important to dormakaba, regardless of whether you submit your report anonymously or reveal your name. If you want to remain anonymous, the external BKMS® System will protect your anonymity by technical means. The system’s anonymity protection function is certified by an independent body.
After receiving an initial report, Group Compliance often requires further information about the situation to investigate and terminate malpractices. The secured postbox allows you to respond to questions from Group Compliance and facilitate the fast, effective investigation of the incident you have reported. You can remain fully anonymous throughout the entire dialogue if you wish so.
When setting up your secured postbox, you select your own pseudonym/user name and password. Your report is kept anonymous through encryption and other specialized security measures. You will never be asked for personal information at any time during the reporting process. You are not obliged to enter any data which allows for conclusions to be drawn about your identity.
If you already have a secured postbox, you can access it directly via the “Login” button. First, you will also have to answer a security query.