Tell us!

What incidents can be reported?

If we suspect possible violations of the law associated with our company's activities, we should first contact our direct contact person, such as a supervisor, the general management or our HR business partner.

If this is not possible or if you would rather submit an anonymous report, you can report the incident via the Tell us!-portal.

These reports can, e.g., refer to the following categories such as:

• Food or product safety
• Social standards and human rights
• Environmental protection and occupational safety
• Corruption/ bribery/ conflicts of interest
• Anticompetitive behaviour
• Fraud/ breach of trust/ embezzlement/ theft
• Data protection/ trade secrets

Of course you can also make a report stating your name and thereby simplify the investigation. Your identity will be handled strictly confidentially during the investigation. This system must not be used to deliberately give false information or notices. Anyone who reports in good faith must have no fear of disadvantages.
For reports concerning general topics relating to occupational law (e.g. time keeping irregularities), please report directly to your supervisor or the responsible HR department.

Consumer inquiries, such as praise or criticism, concerning our products should be directed to our consumer service at www.lorenz-snackworld.com. Please note that reports of this type will not be processed within our whistleblowing portal.

Is there acute danger?
Acute dangers may not be reported in the whistleblower portal. We ask you to report such incidents directly to a contact person in quality management or production management or inform our consumer service.

What is the process for submitting a report?

If you wish to submit a report (either by name or anonymously), click the “Submit report” button at the top of our introduction page.

The reporting process consists of 5 steps:

1. Security query: First, you will be asked to read the information on the protection of your anonymity and to answer a security query.
2. Select category: On the following page, you will be asked about the category of your report.
3. Compose report: On the next page, you can enter your report in your own words and answer useful questions about the incident. You may also send a file of up to 5 MB along with your report. Please do bear in mind that documents can contain information about the author.
4. Note the reference number: After submitting your report, you will be provided with a reference number. This number is your confirmation that your report has been submitted successfully. Please remember or note this reference number. If you lose the login information for your postbox, you can set up another postbox by submitting a new report. In this case, please include the original reference number with the new report.
5. Set up a postbox & check it regularly: When finished, please set up your own secured postbox in the Tell us!-portal. Here you will receive feedback and information from us as well as follow-up questions if any clarifications are required. Your Tell us!-postbox allows you to communicate with us securely and anonymously. If you do not enter any data that allow to draw conclusions about your identity, the BKMS^® System will protect your anonymity technically. For this reason, we are unable to send you any emails to inform you that new messages have arrived. Please check regularly whether there are any new messages in your Tell us!-postbox by clicking on the “Login” button.
   Important: Please remember the user name and password for your postbox well since they cannot be recovered if lost. If this case occurs, you will have to submit a new report to be able to set up a new postbox.

Your report will be processed by our Tell us!-Officers, and the situation will be clarified. Via your secured postbox, you will receive feedback and information on the processing status from us. You can also communicate with us directly concerning the specific case by including your reference number.

How do I receive feedback and remain anonymous at the same time?

The overriding principle of the BKMS^® procedure used here is the protection of the whistleblower. The anonymity protection function of the system has been certified by an independent body.

When you submit a report for the first time, you will be asked to set up a personal secured postbox in the system. This postbox allows you to communicate with us securely and anonymously. It also allows us to provide you with feedback about the further processing of your report or ask you questions if some details are still unclear. As long as you do not enter any data that allow to draw conclusions concerning your identity (such as email address or telephone number), the BKMS^® System will protect your anonymity technically.

Important: Please choose your own user name and password for your postbox, and note them well. If they is lost, they cannot be recovered. If you lose your login information, please submit a new report and set up a new postbox. If possible, provide the reference number from your previous report. The new postbox will not contain any content associated with your previous report.

Please also note the following:

• Ensure that you are using a secure Internet connection, which is identifiable by the padlock symbol in your browser (in the upper or lower right corner of your browser).
• Do not use a PC provided by your employer for submitting your report.
• If possible, enter the BKMS^® server directly by bookmarking the introduction page and using the bookmark to enter the whistleblowing system. In particular, consider that accessing the portal directly from the intranet / CONNECT can jeopardise your anonymity.

Why do I need a postbox in the portal? And what must I consider here?

The secured postbox allows us to contact you without requiring you to reveal your identity. In other words, if you submit a report anonymously, this is the only way in which our Tell us!-Officers can provide you with feedback about the further processing of your report or ask additional questions if some details are still unclear. You will also remain anonymous during the dialogue.

Please note:

1. When you submit a report, the BKMS^® System will ask you to set up a personal postbox.
2. Please choose your own user name and password, and remember them well. If they are lost, they cannot be recovered. In that case, you would have to submit a new report in order to set up a new postbox.
3. The postbox does not reveal any information about your identity if you do not enter any data yourself that would make this possible (e.g. email address, telephone number). For this reason, we are unable to send you any emails to inform you that new messages have arrived.
4. Please check regularly whether there are any new messages in your Tell us!-postbox by clicking on the “Login” button.