Our Responsibilities

What can be reported?

You can use the whistleblower system to report breaches of law according to the Austrian whistleblower act (topics listed below). Especially if you have indications for a breach of (criminal-) law provisions (e.g. corruption or alike), you can also report this.

We record your reports, process them or forward them to the responsible office. You will receive detailed information during the reporting process.

According to the Austrian whistleblower act, it is ensured, that reports concerning the following topics can justify special protection of the whistleblower:

• corruption / bribery / corruptability
• public procurement
• competition law, antitrust law and state aid law
• protection of privacy and personal data, and security of network and information systems
• financial services and prevention of money laundering and terrorist financing
• product safety
• transport safety
• environmental protection
• nuclear safety
• food and feed safety, animal health and animal welfare
• public health
• consumer protection
• internal market rules on corporate taxation

Dear passengers! Please note that customer service requests cannot be submitted to the ÖBB-Group's whistleblowing system. If you have any questions or passenger complaints, please contact ÖBB Customer Service:
https://www.oebb.at/en/reiseplanung-services/kundenservice
(Please copy and paste this web address into the address bar of your browser. To fully protect whistleblowers, no active links are provided on this page).

Who can submit reports?

Is it possible to submit reports through other means?

You can submit reports to the Compliance Office and the Anti-Corruption Office of the ÖBB-Holding AG as well as to the Compliance Office of the ÖBB-Group-Companies by e-mail, letter or in a confidential personal meeting. According to the Whistleblower protection Act whistleblowers can request an in person meeting within 14 days. If you wish to meet in person, please let us know accordingly.

Contact:

ÖBB-Holding AG
Antikorruptionsstelle / Compliance
Am Hauptbahnhof 2
1100 Wien
E-Mail: compliance@oebb.at

You are also welcomed to visit the compliance pages of ÖBB-Holding AG, ÖBB-Infrastruktur AG, ÖBB-Personenverkehr AG and Rail Cargo Group on the Internet as well as the Intranet to get in touch with the contact persons.

How does the notification process work, how do I set up a mailbox?

If you want to submit a report by name or anonymously, click the "Submit report" button at the top of our introductory page.

The reporting process includes 4 steps:

1. First, you will be asked to read an information text on the protection of your anonymity and to answer a security question.
2. On the following page you will be asked about the focus of your report.
3. On the report page, you will be asked to phrase your report in your own words and answer questions about the case via simple answer choices. There are 5,000 characters available for your description, which corresponds to a fully written DIN A4 page. You can also attach a file of up to 10 MB to support your report. Remember that documents may contain information about the author. After submitting your report, you will receive a reference number as proof for your submission.
4. After submitting the report, you can set up your own secure mailbox. Via this mailbox you will receive feedback from us, answer questions and be informed about the progress of the examination of your report.

If you already have a secure mailbox, you can access this mailbox directly via the "Login" button. Here, you also have to confirm the security query first.

As long as you do not enter any personal data yourself, the BKMS^® System protects your anonymity technically.

We are only interested in the reported violation and attach great importance to your protection as whistleblower. Grievances shall be uncovered and financial damages shall be averted.

How do I get feedback and still remain anonymous?

The primary principle of the BKMS^® System is the protection of the whistleblower. The functionality of the anonymity protection is certified by an independent institution.

When setting up your secure mailbox, you choose the pseudonym/user name and password yourself. This login data is not visible to anyone but yourself. If you lose your login data, please submit a new report and set up a new mailbox. If possible, please indicate the reference number of your old report. Since this is a new mailbox, the content of your old report won't be available here.

Your report is kept anonymous through encryption and other special security routines. If you submit your report anonymously, you do not have to provide any personal information. Do not enter any data that could allow conclusions to your identity. Also, if possible, please do not use a technical device such as a PC or smartphone which is provided by your employer for your report.

Via the secure mailbox, you will receive feedback on how your hint is processed, or you will be asked questions if details are still unclear - you will remain anonymous during the dialogue.

Where can I submit a question or complaint about ÖBB-Group products or services?

Dear passengers, dear customers! Please note that the ÖBB-Group's whistleblowing system is not set up for enquiries or complaints to the ÖBB-Customer Service. If you have any questions, suggestions or passenger complaints, please contact the ÖBB - Customer Service: https://www.oebb.at/en/reiseplanung-services/kundenservice (Please copy and paste this web address into the address bar of your browser. To fully protect whistleblowers, no active links are provided on this page).

Unfortunately, we cannot guarantee communication or forwarding of general enquiries or complaints via the ÖBB whistleblower system.

Thank you for your understanding!

Further Information

According to the Austrian whistleblower act information about external whistleblowing has to be provided. Whistleblowers have the option to report to external bodies. ÖBB can`t ensure protection of anonymity if external bodies are contacted. Furthermore ÖBB highlights that it is extremely important  to investigate breaches of law and other wrongdoings internally and to take appropriate measures to end that behavior.

Those external whistleblowing bodies are defined in §15 of the Austrian whistleblower act.