Notes on data protection
We take data protection and the security of all personal data entrusted to us very seriously and adhere to the provisions of the EU General Data Protection Regulation (GDPR) as well as current national data protection regulations. Please read this data protection information carefully before submitting a report.
Purpose and legal foundation of the whistleblowing system
The whistleblowing system (BKMS® Incident Reporting) serves the purpose of securely and confidentially receiving, processing and managing reports concerning violations of the compliance rules of Deutsche Lufthansa AG and its majority-owned LH group companies (pursuant to Section 18 of the German Companies Act [AktG]). The processing of personal data within the framework of BKMS® Incident Reporting is based on the justified interest of our company in discovering and preventing abuses and thereby averting damage to the LH Group, its employees and customers as well as shareholders. The legal basis for the processing of personal data is Article 6(1)(f) of the GDPR (General Data Protection Regulation).
The parties responsible for data protection in the whistleblowing system are
- Deutsche Lufthansa AG, Group Compliance Office (FRA CJ/C) and
- its majority-owned subsidiaries (see §18 AktG)
as parties with mutually autonomous responsibility (hereafter also: “responsible parties”). The whistleblowing system is operated by a specialised company, Business Keeper GmbH, Bayreuther Str. 35, 10789 Berlin in Germany, on behalf of Deutsche Lufthansa AG and the entire LH Group. The Lufthansa Group includes the Lufthansa Group airlines as well as the other majority-owned companies of the Lufthansa Group (§18 AktG).
Personal data and information entered into the whistleblowing system are stored in a database of a high security data centre operated by Business Keeper GmbH. Only the participating LH Group companies can see the data. Business Keeper GmbH and other third parties do not have access to the data. This is ensured in the certified procedure through extensive technical and organisational measures.
All data are stored encrypted with multiple levels of password protection according to a system of permissions so that access is restricted to a very small selection of expressly authorized persons at the participating LH Group companies.
Deutsche Lufthansa AG and all of its affiliated LH Group companies have appointed data protection officers. Inquiries about data protection at Deutsche Lufthansa AG and its German subsidiaries (§18 AktG) can be sent to:
Deutsche Lufthansa AG
Group Data Protection
Airportring – Geb. LAC
60546 Frankfurt, Germany
In addition, the following data protection officers have been appointed in the LH Group:
Air Dolomiti S.p.A. Linee Aeree Regionali Europee
Brussels Airlines SA/NV
Lufthansa AirPlus Servicekarten GmbH
Lufthansa Cityline GmbH
Type of personal data collected
Use of the whistleblowing system takes place on a voluntary basis. If you submit a report via the whistleblowing system, we collect the following personal data and information:
- Your name, if you choose to reveal your identity
- Whether you are employed at the LH Group
- The names and other personal data of persons whom you list in your report, if applicable
Confidential handling of reports
Incoming reports are received by a small selection of expressly authorized and specially trained employees of the compliance organisation of Deutsche Lufthansa AG or the LH Group company and are always handled confidentially. The employees of the compliance organisation evaluate the matter and perform any further investigation required by the specific case.
While processing a report or conducting a special investigation, it may be necessary to share reports with employees of Deutsche Lufthansa AG or the LH Group company, e.g. if the reports refer to incidents in subsidiaries. The latter may be based in countries outside the European Union or the European Economic Area with different regulations about the protection of personal data. We will always ensure that the applicable data protection regulations are complied with when sharing reports.
All persons who receive access to the data are obligated to maintain confidentiality.
Information about the accused
We are legally obligated to inform accused parties of any reports received against them as soon as the disclosure of this information no longer jeopardises the investigation. Your identity as a whistleblower will not be disclosed unless we are legally bound to do so.
Rights of the data subjects
Pursuant to European data protection legislation, you and the persons named in the report have a right of access, rectification, erasure and restriction of processing and a right to object the processing of your personal data. If the right to object to the processing of the personal data is invoked, the necessity of the stored data for the examination of a report will be evaluated immediately. Data that are no longer needed will be deleted at once. You also have the right to lodge a complaint with the supervisory authority.
Retention period of personal data
Personal data are retained for as long as necessary to clarify the situation and perform a final assessment or for as long as a legitimate interest exists on the part of the company or retention is required by law. After the report processing is concluded, the data will be deleted in accordance with statutory requirements.
Use of the whistleblowing system
Communication between your computer and the whistleblowing system takes place over an encrypted connection (SSL). Your IP address will not be stored during your use of the whistleblowing system. In order to maintain the connection between your computer and BKMS® Incident Reporting, a cookie is stored on your computer that merely contains the session ID (a so-called session cookie). This cookie is only valid until the end of your session and expires when you close your browser.
It is possible to set up a secured postbox within the whistleblowing system with an individually chosen pseudonym/user name and password. This allows you to send reports to the respectively responsible employee of the compliance organisation either by name or in an anonymous, safe way. This system only stores data inside the whistleblowing system, which makes it particularly secure. It is not a form of regular email communication.
Note on sending attachments
When submitting a report or an addition, you can simultaneously send attachments to the responsible compliance organisation employee. If you wish to submit an anonymous report, please take note of the following security advice: Files may contain hidden personal data that could jeopardise your anonymity. Please remove all such information before sending a file. If you are unable to remove this data or are uncertain about how to do so, copy the text of your attachment into your report text or send the printed document anonymously to the address listed in the footer, citing the reference number received at the end of the reporting process.
Version: 21 March 2021