Why should I submit a report?

Compliance with statutory, social and company-internal rules is part of a positive and open company culture.

Perhaps you are aware of damaging behaviour or risks which endanger AGRANA. With your information, you help to uncover financial and reputation damage at an early point in time, contributing to the long-term success of AGRANA and protecting jobs.

What kind of report is useful to AGRANA?

Reports about violations of legal and company-internal regulations will be received and forwarded.

You will receive detailed information on the possible categories of a report during the reporting process.

This system has NOT been set up for customer requests or complaints about products or services. Please use the established contacts for these purposes. Please also note that this not an emergency call system. For emergency calls, for example in the event of imminent personal injury or property damage, please contact us immediately and directly.

What is the process for submitting a report? How do I set up a postbox?

To submit report anonymously or by name, start by clicking the “Submit Report” button located on the top left side of our introduction page.

The reporting process consists of 4 steps:

1. First, you will be asked to read the information on the protection of your anonymity and to answer a security query.
2. On the following page, you will be asked about the category of your report.
3. On the report page, you can elaborate on your report in your own words and answer questions about the case by selecting responses. You can type up to 5,000 characters into the free text field, which corresponds to a full page. You may also submit a file of up to 5 MB to support your report. Please bear in mind that documents can contain information about the author. Following the submission of your report, you will receive a reference number to confirm that you have sent this report.
4. Please subsequently set up your own secured postbox. You will receive feedback from us via this postbox, including answers to questions and information about the progress of your report.

If you already have a secured postbox, you can access it directly via the ‘Login' button. First, you will have to answer a security query.

As long as you do not enter any data from which conclusions about your person can be drawn, the technology of the BKMS^® Incident Reporting will protect your anonymity.

Please rest assured that we are interested only in the reported case. Malpractices must be revealed and financial losses prevented.

How do I receive feedback and remain anonymous at the same time?

The overriding principle of the BKMS^® procedure in use is the protection of the whistleblower. The system's anonymity protection function is certified by an independent body.

When setting up your secured postbox, please select your own pseudonym/user name and password. Your report is kept anonymous through encryption and other specialised security measures. You will never be asked for personal information at any time during the reporting process. Do not submit any information that can be traced back to you. Please do not use a computer provided by your employer to submit your report.

Via the secured postbox, an examiner will give you feedback about the further processing of your information, or ask you questions if some details are still unclear - you remain anonymous throughout the dialogue. We are interested in reports to avoid damage, not in you as a whistleblower.

Your reports will be transmitted and saved on a secured server using an encrypted connection (https). Your IP address will not be stored.

Who will receive and process my report?

Your report will be forwarded to examiners in the Compliance/Internal Audit department and processed. An examiner will assess your report and can forward the issue to another specially trained examiner or initiate internal investigations, if necessary, while still maintaining confidentiality. If you have set up a secured postbox, the examiner can also communicate with you, and your anonymity will be completely preserved.